12 Pages Posted: 24 Feb 2006 Last revised: 8 Jun 2014
Date Written: January 2004
The term "24-Hour Knowledge Factory" connotes a globally distributed work environment in which members of the global team work on a project around the clock; each member of the team works the normal workday hours that pertain to his or her time zone. At the end of such a workday, a fellow team member located in a different time zone continues the same task. This creates the shift-style workforce that was originally conceived in the manufacturing sector. A globally distributed 24-hour call center is the simplest manifestation of this paradigm. The true example of the 24-hour factory paradigm discussed in this paper involves groups working together to accomplish a given set of deliverables, such as a software project, and transcending conventional spatial and temporal boundaries.
Keywords: 24-hour knowledge factory, information systems, collocated teams, offshoring, outsourcing, innovation, group process
Suggested Citation: Suggested Citation
Gupta, Amar and Seshasai, Satwik, Toward the 24-Hour Knowledge Factory (January 2004). MIT Sloan Working Paper No. 4455-04. Available at SSRN: https://ssrn.com/abstract=486127 or http://dx.doi.org/10.2139/ssrn.486127