Toward the 24-Hour Knowledge Factory

12 Pages Posted: 24 Feb 2006 Last revised: 8 Jun 2014

Amar Gupta

Massachusetts Institute of Technology (MIT)

Satwik Seshasai

Massachusetts Institute of Technology (MIT) - Electrical Engineering and Computer Science

Date Written: January 2004

Abstract

The term "24-Hour Knowledge Factory" connotes a globally distributed work environment in which members of the global team work on a project around the clock; each member of the team works the normal workday hours that pertain to his or her time zone. At the end of such a workday, a fellow team member located in a different time zone continues the same task. This creates the shift-style workforce that was originally conceived in the manufacturing sector. A globally distributed 24-hour call center is the simplest manifestation of this paradigm. The true example of the 24-hour factory paradigm discussed in this paper involves groups working together to accomplish a given set of deliverables, such as a software project, and transcending conventional spatial and temporal boundaries.

Keywords: 24-hour knowledge factory, information systems, collocated teams, offshoring, outsourcing, innovation, group process

Suggested Citation

Gupta, Amar and Seshasai, Satwik, Toward the 24-Hour Knowledge Factory (January 2004). MIT Sloan Working Paper No. 4455-04. Available at SSRN: https://ssrn.com/abstract=486127 or http://dx.doi.org/10.2139/ssrn.486127

Amar Gupta (Contact Author)

Massachusetts Institute of Technology (MIT) ( email )

77 Massachusetts Avenue
Building 32-256
Cambridge, MA 02139
United States
617-253-0418 (Phone)

Satwik Seshasai

Massachusetts Institute of Technology (MIT) - Electrical Engineering and Computer Science ( email )

47 Norris Street
Cambridge, MA 02140
United States
617-233-6725 (Phone)

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