Generative AI and the Nature of Work

71 Pages Posted: 1 Nov 2024

See all articles by Manuel Hoffmann

Manuel Hoffmann

Harvard Business School

Sam Boysel

Harvard Business School

Frank Nagle

Harvard Business School

Sida Peng

Microsoft Corporation

Kevin Xu

GitHub, Inc.

Date Written: October 27, 2024

Abstract

Recent advances in artificial intelligence (AI) technology demonstrate considerable potential to complement human capital intensive activities. While an emerging literature documents wide-ranging productivity effects of AI, relatively little attention has been paid to how AI might change the nature of work itself. How do individuals, especially those in the knowledge economy, adjust how they work when they start using AI? Using the setting of open source software, we study individual level effects that AI has on task allocation. We exploit a natural experiment arising from the deployment of GitHub Copilot, a generative AI code completion tool for software developers. Leveraging millions of work activities over a two year period, we use a program eligibility threshold to investigate the impact of AI technology on the task allocation of software developers within a quasi-experimental regression discontinuity design. We find that having access to Copilot induces such individuals to shift task allocation towards their core work of coding activities and away from non-core project management activities. We identify two underlying mechanisms driving this shift - an increase in autonomous rather than collaborative work, and an increase in exploration activities rather than exploitation. The main effects are greater for individuals with relatively lower ability. Overall, our estimates point towards a large potential for AI to transform work processes and to potentially flatten organizational hierarchies in the knowledge economy.

Keywords: Generative Artificial Intelligence, Digital Work, Open Source Software, Knowledge Economy

JEL Classification: H4, O3, J0

Suggested Citation

Hoffmann, Manuel and Boysel, Sam and Nagle, Frank and Peng, Sida and Xu, Kevin, Generative AI and the Nature of Work (October 27, 2024). Harvard Business School Strategy Unit Working Paper No. 25-021, Harvard Business Working Paper No. No. 25-021, Available at SSRN: https://ssrn.com/abstract=5007084 or http://dx.doi.org/10.2139/ssrn.5007084

Manuel Hoffmann (Contact Author)

Harvard Business School ( email )

Sam Boysel

Harvard Business School ( email )

Frank Nagle

Harvard Business School ( email )

Soldiers Field Road
Morgan 270C
Boston, MA 02163
United States

Sida Peng

Microsoft Corporation ( email )

Kevin Xu

GitHub, Inc. ( email )

88 Colin P Kelly Jr St
San Francisco, CA 94107
United States

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