The Transformative Role of Artificial Intelligence and Big Data in Banking

Abstract

This paper examines how the integration of artificial intelligence (AI) and big data affects banking operations, emphasizing the crucial role of big data in unlocking the full potential of AI. Leveraging a comprehensive dataset of over 4.5 million loans issued by a leading commercial bank in China and exploiting a policy mandate as an exogenous shock, we document significant improvements in credit rating accuracy and loan performance, particularly for SMEs. Specifically, the adoption of AI and big data reduces the rate of unclassified credit ratings by 40.1% and decreases loan default rates by 29.6%. Analyzing the bank's phased implementation, we find that integrating big data analytics substantially enhances the effectiveness of AI models. We further identify significant heterogeneity: improvements are especially pronounced for unsecured and short-term loans, borrowers with incomplete financial records, first-time borrowers, long-distance borrowers, and firms located in economically underdeveloped or linguistically diverse regions. Our findings underscore the powerful synergy between big data and AI, demonstrating their joint capability to alleviate information frictions and enhance credit allocation efficiency.

Keywords: JEL Classification: G20, G21, G32 artificial intelligence, big data, credit rating, default rate, information asymmetry, machine learning