Augmented Reality & Artificial Intelligence Model: Optimizing Workforce Diversity

Abstract

Many employees experience incivility in teams, and managers need to intervene to prevent undesirable outcomes (Daniels & Thornton, 2019). The purpose of this qualitative research is to propose an Augmented Reality (AR) and Artificial Intelligence (AI) model for how Human Resources (HR) and team managers (TM), through their organizational structure and culture, can adequately resolve conflicts within teams in order to eliminate workplace incivility. Twenty-three non-White male employees in the USA were interviewed in the study. Results show that 100% of participants were aware of diversity conflicts in teams, but only as few as 34.8% of the conflicts were resolved successfully. A literature review reveals that HR can implement AR applications in their business processes in order to capture incidents, and also use AI to analyze the incidents for an objective Hybrid Intelligence (HI) decision. Despite privacy issues with AR and bias in AI, this study will show their efficiency in optimizing workforce diversity. AR can be used to train employees in order to enhance their creativity, ethics education, and moral imagination, while AI can be used to reduce absenteeism, turnover, unequal treatment, stress, lack of motivation, and costs.

Keywords: Artificial Intelligence, Augmented Reality, Diversity, Human Resources, Team Management, Workforce