Creating a Satisfying Internet Shopping Experience Via Atmospheric Variables

16 Pages Posted: 30 Jul 2004

Abstract

The purpose of this research was to identify the atmospheric variables that contributed to satisfaction for internet consumers with different orientations toward shopping. Atmospheric categories that were proposed for studying internet environments included external and internal variables, layout and design, point-of-purchase, and customer services. Some consumers had a convenience orientation toward shopping on the internet, while others were apprehensive, apathetic, and highly involved in internet shopping. A segment of internet consumers also exhibited positive orientations toward store shopping. Results showed that some atmospheric variables influenced satisfaction for all consumers, regardless of their shopping orientation; however, some variables were contributors of satisfaction for specific shopping segments.

Suggested Citation

McKinney, Letecia N., Creating a Satisfying Internet Shopping Experience Via Atmospheric Variables. International Journal of Consumer Studies, Vol. 28, No. 3, pp. 268-283, June 2004. Available at SSRN: https://ssrn.com/abstract=547560

Letecia N. McKinney (Contact Author)

affiliation not provided to SSRN

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