Best Value: Is it Delivering?

Posted: 27 Jul 2004

See all articles by Philip James

Philip James

Middlesex University - Business School

Paul Higgins

Middlesex University - Business School

Ian Roper

Middlesex University - Business School

Abstract

The enhancement of public service performance has been a central concern of successive Labour governments since 1997. Best Value is intended to address this by replacing the former policy of compulsory competitive tendering with a policy that has been likened to a local government version of total quality management. In this article the authors draw on a survey of local government officers to explore the extent to which BV is providing the basis for improvements in the quality of local services and finds mixed results.

Suggested Citation

James, Philip and Higgins, Paul and Roper, Ian, Best Value: Is it Delivering?. Available at SSRN: https://ssrn.com/abstract=568248

Philip James

Middlesex University - Business School ( email )

The Burroughs
London, NW4 4BT
United Kingdom

Paul Higgins

Middlesex University - Business School ( email )

The Burroughs
London, NW4 4BT
United Kingdom

Ian Roper

Middlesex University - Business School ( email )

The Burroughs
London, NW4 4BT
United Kingdom

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