The Process of New Service Development: Issues of Formilization and Appropriability

23 Pages Posted: 27 Sep 2004

See all articles by W. Dolfsma

W. Dolfsma

University of Groningen School of Economics and Business

Date Written: June 2004 8,

Abstract

Services form an important part of the economy today. Innovation for service firms is as important as for manufacturing, but the innovation process for service firms is comparatively little studied. In this paper, I review the literature there is on the innovation process for service firms, and make two suggestions for formalizing that process. The common thought that service firms do not innovate does not hold. Innovation is, however, often ad hoc for services, and it can therefore be difficult to measure firms’ innovation efforts. These points are all related to issues of appropriability of the benefits of innovation in services. The two issues primarily discussed in this paper – the possibilities of formalizing and appropriating in case of NSD – are central for issues for service firms. It is here that this paper offers some contributions to the existing literature; it does not so much present an overview thereof.

Keywords: services, innovation, formalization, appropriation

JEL Classification: M, M10, L2, M19

Suggested Citation

Dolfsma, Wilfred, The Process of New Service Development: Issues of Formilization and Appropriability (June 2004 8,). Available at SSRN: https://ssrn.com/abstract=594987

Wilfred Dolfsma (Contact Author)

University of Groningen School of Economics and Business ( email )

P.O. Box 800
9700 AH Groningen, Groningen 9700 AV
Netherlands

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