Activating Knowledge Through Electronic Collaboration: Vanquishing the Knowledge Paradox

25 Pages Posted: 28 Sep 2004

See all articles by Sajda Qureshi

Sajda Qureshi

University of Nebraska at Omaha - Department of Information Systems and Quantitative Analysis

Peter Keen

Delft University of Technology - Faculty of Technology, Policy and Management

Date Written: November 2004 8,

Abstract

Electronic collaboration has become a driver for productivity as organizations develop linkages for the planning, sourcing and execution of goods and services. These organizations require mechanisms to harness the diverse and personalized intellectual resources that are distributed across the world. While electronic collaboration technologies have made it possible to harness intellectual resources across space and time, knowledge management is locked in a paradox of perception  the more valuable a knowledge resource is seen to be the less it is shared. This paper develops framework for the activation of knowledge that relies on a view of knowledge-as-identity. The analysis of a case study reveals activation effects that delineate processes in which electronic collaboration technologies can be most effective. This has implications for the creation of collaborative work environments that enhance activation in organizations.

Keywords: activation, knowledge-as-identity, knowledge paradox, accountable knowledge, discretionary knowledge, autonomous knowledge

JEL Classification: M, M11, R4, L15

Suggested Citation

Qureshi, Sajda and Keen, Peter, Activating Knowledge Through Electronic Collaboration: Vanquishing the Knowledge Paradox (November 2004 8,). Available at SSRN: https://ssrn.com/abstract=594997

Sajda Qureshi (Contact Author)

University of Nebraska at Omaha - Department of Information Systems and Quantitative Analysis ( email )

College of Information Science & Technology
The Peter Kiewit Institute, PKI 172C
Omaha, NE 68182
United States

Peter Keen

Delft University of Technology - Faculty of Technology, Policy and Management ( email )

Department of Information and Communication Techno
P.O. Box 5015
2600 GB Delft
Netherlands

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