Agree or Not Agree? The Role of Cognitive and Affective Processes in Group Disagreements

17 Pages Posted: 9 Oct 2004

See all articles by Matthew A. Cronin

Matthew A. Cronin

George Mason University - Department of Management

Katerina Bezrukova

Santa Clara University - Psychology Department

Laurie R. Weingart

Carnegie Mellon University - David A. Tepper School of Business

Catherine H. Tinsley

Georgetown University - Department of Management

Abstract

We develop and test a theoretical framework for understanding how cognitive and affective processes (cognitive and affective integration) influence the way in which disagreements (task and process) among group members affect their performance (individual and group level performance). We use this framework to explain how and why diversity may be either beneficial or detrimental to group process and outcomes. Specifically, we examine how group faultlines may hinder members' ability to create a shared understanding of the problem (cognitive integration) and a shared motivation to synthesize their knowledge (affective integration). If this happens, then groups will fail to share and process information, which will hinder group performance and satisfaction. We test this theory on 321 MBA students in 88 five to six person teams from a prestigious East Coast university.

Keywords: disagreements, diversity, group performance

JEL Classification: D74

Suggested Citation

Cronin, Matthew A. and Bezrukova, Yekaterina and Weingart, Laurie R. and Tinsley, Catherine H., Agree or Not Agree? The Role of Cognitive and Affective Processes in Group Disagreements. IACM 17th Annual Conference Paper, Available at SSRN: https://ssrn.com/abstract=602001 or http://dx.doi.org/10.2139/ssrn.602001

Matthew A. Cronin (Contact Author)

George Mason University - Department of Management ( email )

United States

Yekaterina Bezrukova

Santa Clara University - Psychology Department ( email )

500 El Camino Real
Santa Clara, CA 95050
United States

HOME PAGE: http://webpages.scu.edu/ftp/bezrukova/

Laurie R. Weingart

Carnegie Mellon University - David A. Tepper School of Business ( email )

236A Posner Hall
Pittsburgh, PA 15213-3890
United States
412-268-7585 (Phone)
412-268-6920 (Fax)

HOME PAGE: http://www.gsia.cmu.edu/andrew/weingart

Catherine H. Tinsley

Georgetown University - Department of Management ( email )

Rafik B Hariri Building
McDonough School of Business
Washington, DC 20057
United States
202-687-2524 (Phone)

HOME PAGE: http://explore.georgetown.edu/people/tinsleyc/

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