Crossing the Line: A Dual Threshold Model of Expressing Anger in Organizations

31 Pages Posted: 10 Oct 2004

See all articles by Ronda Roberts Callister

Ronda Roberts Callister

Utah State University - Huntsman School of Business

Deanna Geddes

Temple University - Department of Human Resource Management; Temple University - Organizational Behavior

Abstract

This paper proposes a Dual Threshold Model of anger expression in organizations in which the expression threshold is crossed when an organizational member chooses to verbally express, rather than silence anger at work, and the impropriety threshold is crossed when organizational members express anger in ways deemed inappropriate by organizational or social norms. This paper proposes when neither or both thresholds are crossed, the probability of more negative outcomes increases; however, when the expression threshold is crossed, but the impropriety threshold is not, the probability increases that more positive outcomes will occur. The model also builds on the theory of bounded emotionality (Martin, Knopoff, & Beckman, 1998; Mumby & Putnam, 1992; Putnam & Mumby, 1993) to suggest that it would be beneficial for individuals to alter behavior and organizations to alter norms to expand the space between these two thresholds and increase the probability of positive outcomes from anger expressions.

Keywords: Emotion, Anger, Organizations

JEL Classification: D74

Suggested Citation

Roberts Callister, Ronda and Geddes, Deanna, Crossing the Line: A Dual Threshold Model of Expressing Anger in Organizations. IACM 17th Annual Conference Paper. Available at SSRN: https://ssrn.com/abstract=602044 or http://dx.doi.org/10.2139/ssrn.602044

Ronda Roberts Callister (Contact Author)

Utah State University - Huntsman School of Business ( email )

3500 Old Main Hill
Department of Management and Human Resources
Logan, UT 84322-3500
435-797-1905 (Phone)
435-797-1091 (Fax)

Deanna Geddes

Temple University - Department of Human Resource Management ( email )

Philadelphia, PA 19122
United States

Temple University - Organizational Behavior

Philadelphia, PA
United States

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