Avoiding the Escalation of Conflict: Procedural and Interactional Injustice Call for Different Remedies

30 Pages Posted: 10 Oct 2004

See all articles by Jochen M. Reb

Jochen M. Reb

affiliation not provided to SSRN

Barry M. Goldman

University of Arizona - Eller College of Management

Laura Kray

Berkeley-Haas Management of Organizations; UC Berkeley Haas School of Business

Russell S. Cropanzano

Colorado State University, Fort Collins - Department of Psychology

Abstract

Organizational injustice is a major source of destructive workplace conflict. More research is needed to help organizations find constructive ways of restoring justice and alleviating the pain and cost of destructive conflicts. In the present paper, we examine whether conflicts created through procedural or interactional injustice are best de-escalated through different behaviors on the part of the organization (organizational remedies, or remedies, for short). Based on research on justice motives and resource theory, we propose that instrumental remedies are more effective after procedural than interactional unfairness; that deontic remedies are more effective after interactional than procedural unfairness; and that relational remedies are equally effective after procedural and interactional unfairness. Results from two studies support these propositions.

Keywords: Conflict Management, Escalation of Conflict, Organizational Justice

JEL Classification: D74

Suggested Citation

Reb, Jochen M. and Goldman, Barry M. and Kray, Laura and Cropanzano, Russell S., Avoiding the Escalation of Conflict: Procedural and Interactional Injustice Call for Different Remedies. IACM 17th Annual Conference Paper. Available at SSRN: https://ssrn.com/abstract=602781 or http://dx.doi.org/10.2139/ssrn.602781

Jochen M. Reb (Contact Author)

affiliation not provided to SSRN

Barry M. Goldman

University of Arizona - Eller College of Management ( email )

McClelland Hall
P.O. Box 210108
Tucson, AZ 85721-0108
United States
520-621-9313 (Phone)

Laura Kray

Berkeley-Haas Management of Organizations ( email )

545 Student Services Building
Berkeley, CA 94720
United States

HOME PAGE: http://facultybio.haas.berkeley.edu/faculty-list/kray-laura

UC Berkeley Haas School of Business ( email )

545 Student Services Building, #1900
2220 Piedmont Avenue
Berkeley, CA 94720
United States

Russell S. Cropanzano

Colorado State University, Fort Collins - Department of Psychology ( email )

B214 Andrew G. Clark
Fort Collins, CO 80523
United States
970-491-6001 (Phone)

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