Electronic Government and the Rural Poor: The Case of Gyandoot

Information Technologies and International Development, Vol. 2, No. 2, pp. 65-75, Winter 2004

12 Pages Posted: 20 Dec 2006

See all articles by Simone Cecchini

Simone Cecchini

United Nations - Economic Commission for Latin American and the Caribbean (ECLAC)

Monica Raina

Independent

Abstract

In the poor and drought-prone rural district of Dhar in Madhya Pradesh, India, Gyandoot has tried since January 2000 to make government services more accessible to villagers through information and communications technology (ICT). Two recent surveys of this e-government project allow us to evaluate whether the local population is benefiting. Main findings are that while service satisfaction is quite high, usage is low, and that poorest people are not using Gyandoot. We conclude that much of the potential benefits of e-government are not realized. Lessons for ICT projects that intend to benefit the rural poor include the use of appropriate technology, implementation of the project by agents who have incentives to serve the poor, community participation and ownership, availability of pro-poor services, and execution of awareness-raising campaigns.

Keywords: ICT, technology, poverty, local, India, rural, government

JEL Classification: O18, O20, O33, R58, I30

Suggested Citation

Cecchini, Simone and Raina, Monica, Electronic Government and the Rural Poor: The Case of Gyandoot. Information Technologies and International Development, Vol. 2, No. 2, pp. 65-75, Winter 2004. Available at SSRN: https://ssrn.com/abstract=629363

Simone Cecchini (Contact Author)

United Nations - Economic Commission for Latin American and the Caribbean (ECLAC) ( email )

Santiago
Chile

Monica Raina

Independent ( email )

No Address Available
United States

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