Reverse Logistics – Capturing Value in the Extended Supply Chain

23 Pages Posted: 21 Dec 2004

See all articles by Moritz Fleischmann

Moritz Fleischmann

University of Mannheim, Business School

J.A.E.E. van Nunen

Erasmus University Rotterdam (EUR) - Rotterdam School of Management (RSM); Erasmus Research Institute of Management (ERIM)

Ben Grave

IBM Global Service Logistics

Ranier Gapp

IBM Global Asset Recovery Services

Date Written: 17 2004, 11

Abstract

Product flows in today’s supply chains do not end once they have reached the customer. Many products lead a second and even third or fourth life after having accomplished their original task at their first customer. Consequently, a product may generate revenues multiple times, rather than a single time. Capturing this value requires a broadening of the supply chain perspective to include new processes, known as ‘reverse logistics’, as well as multiple interrelated usage cycles, linked by specific market interfaces. Coordinating the successive product uses is key to maximizing the value generated.In this chapter, we review the field of reverse logistics. We discuss its opportunities and its challenges and indicate potential ways for companies to master them. We highlight what makes reverse logistics different from ‘conventional’ supply chain processes, but also point out analogies, and explain how both views can be integrated into an extended supply chain concept. We illustrate our discussion with examples of reverse logistics practice at IBM.

Keywords: Supply Chain Management, reverse logistics, closed-loop supply chains, service management, electronics industry

JEL Classification: M, M11, R4, L23

Suggested Citation

Fleischmann, Moritz and van Nunen, Jo and Grave, Ben and Gapp, Ranier, Reverse Logistics – Capturing Value in the Extended Supply Chain (17 2004, 11). Available at SSRN: https://ssrn.com/abstract=636805

Moritz Fleischmann (Contact Author)

University of Mannheim, Business School ( email )

University of Mannheim
P.O. Box 10 34 62
Mannheim, 68131
Germany

Jo Van Nunen

Erasmus University Rotterdam (EUR) - Rotterdam School of Management (RSM) ( email )

P.O. Box 1738
Room T08-21
3000 DR Rotterdam, 3000 DR
Netherlands

HOME PAGE: http://people.fbk.eur.nl/jnunen/personal/

Erasmus Research Institute of Management (ERIM)

P.O. Box 1738
3000 DR Rotterdam
Netherlands

Ben Grave

IBM Global Service Logistics

Ranier Gapp

IBM Global Asset Recovery Services

Here is the Coronavirus
related research on SSRN

Paper statistics

Downloads
1,358
Abstract Views
6,147
rank
15,366
PlumX Metrics