Local E-Government in the Netherlands: From Ambitious Policy Goals to Harsh Reality

Institute of Technology Assessment Working Paper No. ITA-04-04

25 Pages Posted: 11 Jan 2005

See all articles by Ronald E. Leenes

Ronald E. Leenes

Tilburg Institute for Law, Technology, and Society; Tilburg Law School; Tilburg University

Date Written: December 2004

Abstract

The Netherlands took up e-Government development relatively early and was considered to be one of the leading nations in e-Government developments. In recent years, it has slipped back in the various international benchmarks, and also other signs show that the country no longer is at the front of e-Service development. This paper discusses possible causes for the decline of Dutch e-Service delivery development. Important factors in the explanation can be found in the structure of the Dutch public sector which can be characterized as fairly decentralized. The central government sets ambitious policy goals, but lacks the means to have them realized on the local level which is the primary level at which public service delivery takes place. The municipalities on the other hand are incapacitated by relatively small scale, the large number of services they provide and the lack of real incentives to move service delivery online. As a result, e-Service development on the local level is inefficient and progresses relatively slow. There are signs though that things are changing: the central government takes on a more active stance, and local authorities join forces to develop services together.

Keywords: e-Government, e-Government policy, electronic service delivery, public service delivery maturity, the Netherlands

Suggested Citation

Leenes, Ronald E., Local E-Government in the Netherlands: From Ambitious Policy Goals to Harsh Reality (December 2004). Institute of Technology Assessment Working Paper No. ITA-04-04. Available at SSRN: https://ssrn.com/abstract=646701 or http://dx.doi.org/10.2139/ssrn.646701

Ronald E. Leenes (Contact Author)

Tilburg Institute for Law, Technology, and Society

NL-5000 LE Tilburg
Netherlands

Tilburg Law School ( email )

Tilburg, 5000 LE
Netherlands

Tilburg University ( email )

P.O. Box 90153
Tilburg, DC 5000 LE
Netherlands

Register to save articles to
your library

Register

Paper statistics

Downloads
281
rank
105,648
Abstract Views
1,381
PlumX Metrics