Class of Mail Does Affect Response Rates to Mailed Questionnaires: Evidence from Meta-Analysis (with a Reply by Lee Harvey)

Journal of the Market Research Society, Vol. 32, No. 3, pp. 469-472, 1990

4 Pages Posted: 11 Feb 2005 Last revised: 31 Dec 2011

See all articles by J. Scott Armstrong

J. Scott Armstrong

University of Pennsylvania - Marketing Department

Abstract

In contrast to the conclusions from traditional reviews, meta-analysis shows that certain types of postage have an important effect on return rates to mail surveys. In particular, US business reply postage should not be used in survey research.

Keywords: Market research, class of mail, response rate, marketing

Suggested Citation

Armstrong, J. Scott, Class of Mail Does Affect Response Rates to Mailed Questionnaires: Evidence from Meta-Analysis (with a Reply by Lee Harvey). Journal of the Market Research Society, Vol. 32, No. 3, pp. 469-472, 1990. Available at SSRN: https://ssrn.com/abstract=665408

J. Scott Armstrong (Contact Author)

University of Pennsylvania - Marketing Department ( email )

700 Jon M. Huntsman Hall
3730 Walnut Street
Philadelphia, PA 19104-6340
United States
215-898-5087 (Phone)
215-898-2534 (Fax)

HOME PAGE: http://marketing.wharton.upenn.edu/people/faculty/armstrong.cfm

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