Icts and the Changing Processes of Knowing in a Global Development Agency

Abstract

This paper is concerned with changing processes of knowing in contemporary organizations, supported in part by information and communication technologies (ICTs). A new conceptual framework is developed, drawing and synthesising from previous work in the knowing-inpractice literature. This conceptual approach is illustrated through a longitudinal, interpretive case study of a globally-dispersed organization. Particular emphasis in this paper is placed on the context of power relations within which knowledge-based initiatives and actions take place. Insights from the conceptual approach are generated on changing individuals, organizational structures and culture. It is argued that the conceptual framework has value for research on ICTs and processes of knowing in any global organization.

Keywords: knowledge, processes of knowing, knowledge management, ICTs, interpretive case study, global organizations, power relations

JEL Classification: F23, M10