Improving Performance and Flexibility at Jeppesen: The World's Leading Aviation-Information Company

Interfaces Edelman Issue Interfaces Edelman Issue, Vol. 31, No. 1, pp. 7-29, January-February 2001

23 Pages Posted: 28 Mar 2005

See all articles by Elena Katok

Elena Katok

University of Texas at Dallas

William Tarantino

Center for Army Analysis

Ralph Tiedeman

Jeppesen Sanderson, Inc.

Abstract

Jeppesen Sanderson, Inc. maintains, manufactures, and distributes flight manuals containing safety information for over 300,000 pilots and 400 airlines worldwide. Its service deteriorated when a growing line of over 100,000 aviation charts overwhelmed its production system. We developed optimization-based decision support tools that improved production planning. Concurrently, we developed a method for evaluating investments in production technology. Our work reduced lateness and improved production processes, which led to a decrease in customer complaints, a reduction in costs of nearly 10 percent, an increase in profit of 24 percent, and the creation of a new OR group. Today, OR-based decision support systems are spreading to all areas of the company.

Suggested Citation

Katok, Elena and Tarantino, William and Tiedeman, Ralph, Improving Performance and Flexibility at Jeppesen: The World's Leading Aviation-Information Company. Interfaces Edelman Issue Interfaces Edelman Issue, Vol. 31, No. 1, pp. 7-29, January-February 2001, Available at SSRN: https://ssrn.com/abstract=673443

Elena Katok (Contact Author)

University of Texas at Dallas ( email )

Jindal School of Management
800 W. Campbell Dr.
Richardson, TX 75080
United States

HOME PAGE: http://www.utdallas.edu/~ekatok/

William Tarantino

Center for Army Analysis ( email )

6001 Goethals Road
Fort Belvoir, VA 22060
United States

Ralph Tiedeman

Jeppesen Sanderson, Inc. ( email )

303-799-9090 (Phone)

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