An Empirical Investigation of the Performance Consequences of Nonfinancial Measures
Posted: 5 May 2005 Last revised: 2 Jan 2013
Date Written: January 1, 2013
Firms are increasingly implementing new performance measurement systems to track nonfinancial metrics such as customer and employee satisfaction, quality, market share, productivity, and innovation. This study examines the implications of nonfinancial performance measures included in compensation contracts on current and future performance. Contextual factors, environmental factors, and strategic plans vary across firms, and, in turn, adopting appropriate nonfinancial measures determine the performance consequences of such measures. Our findings support the contention that firms that employ a combination of financial and nonfinancial performance measures have significantly higher mean levels of returns on assets and higher levels of market returns. Although we find evidence that the adoption of nonfinancial measures improves firms' current and future stock market performance, we only find partial support for accounting performance improvements. Overall, the results indicate that the association between the use of nonfinancial measures and firm performance is contingent on the firm's operational and competitive characteristics.
Keywords: Non-financial performance measures, Firm characteristics, Compensation contract, Firm performance, Contingency theory
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