The Paradox of Diversity Management, Creativity and Innovation

7 Pages Posted: 12 May 2005

See all articles by Nigel Bassett-Jones

Nigel Bassett-Jones

Oxford Brookes University - Business School

Abstract

This conceptual and discursive paper argues that diversity is a recognizable source of creativity and innovation that can provide a basis for competitive advantage. On the other hand, diversity is also a cause of misunderstanding, suspicion and conflict in the workplace that can result in absenteeism, poor quality, low morale and loss of competitiveness. Firms seeking competitive advantage therefore face a paradoxical situation. If they embrace diversity, they risk workplace conflict, and if they avoid diversity, they risk loss of competitiveness. The advantages and disadvantages associated with workforce diversity put organizations in a position of managing a paradoxical situation. To give support to this assertion, the paper considers what is meant by diversity, how it is best managed, what its relationship with creativity and innovation might be and how the problems created by the management of diversity, creativity and innovation might be resolved.

Suggested Citation

Bassett-Jones, Nigel, The Paradox of Diversity Management, Creativity and Innovation. Creativity and Innovation Management, Vol. 14, No. 2, pp. 169-175, June 2005. Available at SSRN: https://ssrn.com/abstract=722250

Nigel Bassett-Jones (Contact Author)

Oxford Brookes University - Business School ( email )

Oxford, OX33 1HX
United Kingdom
01865 485812 (Phone)

Register to save articles to
your library

Register

Paper statistics

Downloads
35
Abstract Views
8,007
PlumX Metrics