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Knowledge Management in Non-Governmental Organisations: A Partnership for the Future

Proceedings of the 7th International Conference, Enterprise Information Systems (ICEIS), Miami, USA, May 24-28, 2005

10 Pages Posted: 3 Jun 2005  

José Vasconcelos

University Fernando Pessoa

Paulo Castro Seixas

University Fernando Pessoa

Paulo Gens Lemos

University Fernando Pessoa

Chris Kimble

Kedge Business School; MRM

Abstract

This paper explores Knowledge Management (KM) practices for use with portal technologies in Non-Governmental Organizations (NGOs). The aim is to help NGOs become true Civil Society Organizations (CSOs). In order to deal with more donors (at the top) and more beneficiaries (at the bottom), NGOs working in Humanitarian Aid and Social Development increasingly need systems to manage the creation, accessing and deployment information: within the NGOs themselves, between different NGOs that work together and, ultimately, between NGOs and Society as a whole. Put simply, NGOs are organizations that need an effective KM solution to tackle the problems that arise from both their local-global nature and from the difficulties of effective communication between and within NGOs and Civil Society. To address these problems, the underlying objectives, entities, activities, workflow and processes of the NGO will be considered from a KM framework. This paper presents the needs of a responsible, cooperative and participative NGO from a KM perspective, in order to promote the growth of Communities of Practice in local as well as in global network.

Keywords: Knowledge Management, Communities of Practice, Non-Governmental Organisations, Civil Society Organisations, Information Society, Humanitarian Aid, Social Development

JEL Classification: F35, M54, O19, O22, O33

Suggested Citation

Vasconcelos, José and Seixas, Paulo Castro and Lemos, Paulo Gens and Kimble, Chris, Knowledge Management in Non-Governmental Organisations: A Partnership for the Future. Proceedings of the 7th International Conference, Enterprise Information Systems (ICEIS), Miami, USA, May 24-28, 2005. Available at SSRN: https://ssrn.com/abstract=734223

José Vasconcelos

University Fernando Pessoa ( email )

Prçª 9 de Abril, 349
Porto, 4249-004
Portugal

Paulo Castro Seixas

University Fernando Pessoa ( email )

Prçª 9 de Abril, 349
Porto, 4249-004
Portugal

Paulo Gens Lemos

University Fernando Pessoa ( email )

Prçª 9 de Abril, 349
Porto, 4249-004
Portugal

Chris Kimble (Contact Author)

Kedge Business School ( email )

Domaine de Luminy
Marseille, Côte d'Azur 13288
France
+33 (0)4 91 82 79 83 (Phone)

HOME PAGE: http://www.chris-kimble.com/

MRM ( email )

Place Eugène Bataillon
Montpellier, 34095
France

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