Setting Public Service Outcome Targets: Lessons from Local Public Service Agreements

Posted: 7 Aug 2005

See all articles by George Boyne

George Boyne

Cardiff University - Cardiff Business School

Jennifer Law

University of Glamorgan - School of Humanities and Social Sciences

Abstract

Public agencies in the UK and elsewhere are increasingly required to set outcome targets as a strategy for improving their services. A crucial element of this 'results orientation' is a clear definition of the desired outcomes and a specification of appropriate performance indicators. A recent example of this policy in the UK - Local Public Service Agreements (LPSAs) - is examined in this article. The authors' analysis of the first generation of LPSAs shows that just under half of the indicators used were measures of outcome. The authors explain the 'wicked' issues in outcome measurement that emerged from the research.

Suggested Citation

Boyne, George and Law, Jennifer, Setting Public Service Outcome Targets: Lessons from Local Public Service Agreements. Public Money & Management, Vol. 25, No. 4, pp. 253-260, August 2005. Available at SSRN: https://ssrn.com/abstract=771716

George Boyne (Contact Author)

Cardiff University - Cardiff Business School ( email )

Aberconway Building
Colum Drive
Cardiff, CF10 3EU
United Kingdom
+ 44 (0) 29 20 875572 (Phone)
+ 44 (0)29 20874419 (Fax)

HOME PAGE: http://www.cf.ac.uk/carbs/hrm/boyne.html

Jennifer Law

University of Glamorgan - School of Humanities and Social Sciences ( email )

Pontypridd CF37 1DL, Wales
United Kingdom
+44 (0) 1443 482303 (Phone)
+44 (0) 1443 482380 (Fax)

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