Delivering on the Vendor's Value Proposition: Business Process Outsourcing at Efunds
CISR Working Paper No. 354
15 Pages Posted: 9 Aug 2005
Date Written: May 2005
EFunds Corporation is the third largest business process outsourcing (BPO) provider in India. Specializing in the financial services, retail and telecommunications industries, EFunds offers financial services, customer services and transaction intensive applications. In early 2005 EFunds was assessing how it could garner a larger share of the growing offshore BPO market. EFunds management was focusing on honing three distinctive competencies: robust IT support, business process expertise, and its unique customer qualification methodology. But to really grow its business EFunds also needed to help customers recognize how BPO could make them stronger.
Keywords: Retail, business model, IT and information management, IT enabled strategy, outsourcing
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