Privacy Management Contracts and Economics, Using Service Level Agreements (Sla)
13 Pages Posted: 7 Jul 2006
Date Written: April 3, 2005
Recognizing the importance of privacy management as a business process and a businesssupport process, this paper proposes the use of service level agreements around privacyfeatures, including qualitative and quantitative ones. It also casts privacy management into abusiness perspective with benefits and costs to either party in a process.
Keywords: Privacy Features, SLA, Service Level Agreement, Privacy Management
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