Privacy Management Contracts and Economics, Using Service Level Agreements (Sla)

13 Pages Posted: 7 Jul 2006

See all articles by Louis-Francois Pau

Louis-Francois Pau

Copenhagen Business School (CBS); Rotterdam School of Management; L.M. Ericsson; GIBS

Date Written: April 3, 2005

Abstract

Recognizing the importance of privacy management as a business process and a businesssupport process, this paper proposes the use of service level agreements around privacyfeatures, including qualitative and quantitative ones. It also casts privacy management into abusiness perspective with benefits and costs to either party in a process.

Keywords: Privacy Features, SLA, Service Level Agreement, Privacy Management

Suggested Citation

Pau, Louis-Francois, Privacy Management Contracts and Economics, Using Service Level Agreements (Sla) (April 3, 2005). ERIM Report Series Reference No. ERS-2005-014-LIS, Available at SSRN: https://ssrn.com/abstract=797930

Louis-Francois Pau (Contact Author)

Copenhagen Business School (CBS) ( email )

Solbjerg Plads 3
Frederiksberg C, DK - 2000
Denmark

Rotterdam School of Management ( email )

P.O. Box 1738
Room T08-21
3000 DR Rotterdam, 3000 DR
Netherlands

L.M. Ericsson ( email )

Kista
Sweden

GIBS ( email )

Lynnwood Road
Pretoria 5100, 0002
South Africa

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