Appropriability in Services

19 Pages Posted: 9 Sep 2005

See all articles by W. Dolfsma

W. Dolfsma

University of Groningen School of Economics and Business

Date Written: March 31, 2005


Services constitute a major part of the economy, and, contrary to popular believe, service firms do innovate. In this paper I take a closer look at one aspect of innovation in services: appropriability. I discuss the different elements that are possibly of importance for appropriability, and discuss one element in more detail. Reputation has been argued to be decisive whenservice firms try to appropriate the benefits of their innovative activity. In this paper, somesuggestions are brought forward that will be useful in thinking systematically about reputationshaping mechanisms.

Keywords: innovation, reputation, appropriability, services

Suggested Citation

Dolfsma, Wilfred, Appropriability in Services (March 31, 2005). ERIM Report Series Reference No. ERS-2005-021-ORG, Available at SSRN:

Wilfred Dolfsma (Contact Author)

University of Groningen School of Economics and Business ( email )

P.O. Box 800
9700 AH Groningen, Groningen 9700 AV

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