Understanding Employee Cycle Through Exit Interviews: Conceptual Framework and Case Illustration

South Asian Journal of Management, Vol. 11, No. 4, October - December 2004

24 Pages Posted: 22 Feb 2006

See all articles by Rohtas Kumar

Rohtas Kumar

Indian Institute of Management Bangalore

Ajay Kumar Garg

University Business School, Panjab University

Sarang Jagdale

Indian Institute of Management Bangalore

Jai Y. Advani

Indian Institute of Management Bangalore

Abstract

In this age of "knowledge workers", people are the most important assets for the continual success of the organizations. The big question for organizations is "What are the determinant factors to attract and retain the best talent". Nothing less than a complete system of employee communication tools could serve to enhance an organization's ability to retain its top talent. These communication tools are employed by organizations to understand the employee cycle, which helps in attracting and retaining talent by providing best fit.

This paper conceptualizes the methodology for understanding the employee cycle by using the information generated through the exit interviews. Previous research has focused on quantitative analysis of the data collected through exit interviews ignoring the insights that qualitative analysis could have provided. Qualitative data collected through open-ended questions are source of well-grounded and rich descriptions, and explanations of processes in identifiable local contexts. With qualitative data one can preserve chronological flow, see precisely the consequences of each event, and derive fruitful explanations. Qualitative research framework to analyze the rich data collected through exit interviews is developed to gain a holistic (systematic, encompassing and integrated) overview of the employee cycle: its logic, its arrangements, and its explicit and implicit rules. The framework developed is illustrated by taking a case of a Software Company in India.

Keywords: Employee Cycle, Exit Interview, Cognitive Maps

Suggested Citation

Kumar, Rohtas and Garg, Ajay Kumar and Jagdale, Sarang and Advani, Jai Y., Understanding Employee Cycle Through Exit Interviews: Conceptual Framework and Case Illustration. South Asian Journal of Management, Vol. 11, No. 4, October - December 2004, Available at SSRN: https://ssrn.com/abstract=882391

Rohtas Kumar

Indian Institute of Management Bangalore ( email )

Bannerghatta Road
Bangalore, Karnataka
India

Ajay Kumar Garg (Contact Author)

University Business School, Panjab University ( email )

Chandigarh, 160 014
India
+91-9417161929 (Phone)

HOME PAGE: http://www.ubschandigarh.org

Sarang Jagdale

Indian Institute of Management Bangalore ( email )

Bangalore, 560076
India

Jai Y. Advani

Indian Institute of Management Bangalore ( email )

Bannerghatta Road
Bangalore, Karnataka
India

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