Clues, Cues and Complexity: Unpackuing the Concept of Organizational Surprise
FEUNL Working Paper No. 45
21 Pages Posted: 16 Feb 2006
Date Written: 2004
We discuss why surprises, defined as events that happen unexpectedly or expected events that take unexpected shapes, are important to organizations and should be considered in the organizational literature. The concept of organizational surprises is unpacked on the basis of a typology built around the(un)expectedeness of issue and process. This typology uncovers the several types of surprising events that organizations may face, and contributes to the literature by suggesting that different surprises require distinct approaches.
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