Family Business in the Middle East: An Exploratory Study of Retail Management in Kuwait and Lebanon

20 Pages Posted: 8 May 2006

See all articles by Dianne H.B. Welsh

Dianne H.B. Welsh

The University of Tampa - John H. Sykes College of Business

Peter Raven

Seattle University - Albers School of Business and Economics

Abstract

The Middle East is a growing, lucrative marketplace that has recently captured the interest of the world for political as well as economic reasons due to the War in Iraq, which began in 2003. This exploratory study examines the relationship between retail small/medium enterprises (SMEs) that are family business owned, organizational commitment, and management and employee perceptions of customer service on a number of dimensions. The results suggest that managers and employees of family-owned businesses in the Middle East behave in ways similar to those in Western countries; however, there are differences, probably related to cultural characteristics. The Middle East is a richly diverse region, a myriad of unique cultures. As the market becomes more sophisticated, the importance of service quality increases. Global retailers can benefit from this study by better understanding the managers and employees in the region and the pivotal role of the family on business. Implications for practice are discussed.

Suggested Citation

Welsh, Dianne H.B. and Raven, Peter, Family Business in the Middle East: An Exploratory Study of Retail Management in Kuwait and Lebanon. Family Business Review, Vol. 19, No. 1, pp. 29-48, March 2006. Available at SSRN: https://ssrn.com/abstract=889414 or http://dx.doi.org/10.1111/j.1741-6248.2006.00058.x

Dianne H.B. Welsh (Contact Author)

The University of Tampa - John H. Sykes College of Business ( email )

401 W. Kennedy Blvd.
Tampa, FL 33606-1490
United States
(813) 926-4456 (Phone)
(813) 926-4042 (Fax)

Peter Raven

Seattle University - Albers School of Business and Economics ( email )

901 12th Avenue
Seattle, WA 98122
United States
(206) 296-5763 (Phone)
(206) 296-2083 (Fax)

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