The Osmosis Model for Studying Offshore Business Process Outsourcing

Kshetri, Nir; Williamson, Nicholas

The Osmosis Model for Studying Offshore Business Process Outsourcing

Proceeding of the Americas Conference on Information Systems, Forthcoming

5 Pages Posted: 5 Apr 2006

See all articles by Nir Kshetri

Nir Kshetri

University of North Carolina (UNC) at Greensboro - Bryan School of Business & Economics

Nicholas Williamson

University of North Carolina at Greensboro

Abstract

Although offshore BPO has been a focus of considerable attention in popular press, there is a serious dearth of academic research on this area. This paper first establishes that offshore BPO functions in the same manner as osmosis. We then draw upon constructs and concepts in osmosis to develop theoretical understanding of the factors that drive the offshore BPO. Managerial and policy implications are discussed and directions for further research have been suggested.

Keywords: Osmosis, BPO, socio-cultural distance, globalization

JEL Classification: O33

Suggested Citation: Suggested Citation

Kshetri, Nir and Williamson, Nicholas, The Osmosis Model for Studying Offshore Business Process Outsourcing. Proceeding of the Americas Conference on Information Systems, Forthcoming. Available at SSRN: https://ssrn.com/abstract=894878