Designing Reputation (Feedback) Mechanisms

Dellarocas, Chrysanthos; Dini, Federico; Spagnolo, Giancarlo

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Designing Reputation (Feedback) Mechanisms

HANDBOOK OF PROCUREMENT, Nicola Dimitri, Gustavo Piga, Giancarlo Spagnolo, eds., Cambridge University Press, 2006

39 Pages Posted: 20 Apr 2006

See all articles by Chrysanthos Dellarocas

Chrysanthos Dellarocas

Boston University, Questrom School of Business - Department of Information Systems

Federico Dini

Italian Public Procurement Agency (Consip S.p.A.)

Giancarlo Spagnolo

University of Rome Tor Vergata; EIEF; Centre for Economic Policy Research (CEPR); Stockholm School of Economics (SITE)

Abstract

Online "feedback mechanisms" - also known as "reputation systems" - have been implemented in the most important private e-markets, such as eBay, Yahoo!, Amazon to foster trust and cooperation among trading partners. In this paper we discuss the main issues relevant for the optimal design of such mechanisms, providing practical indications for public and private e-platforms.

Keywords: Procurement, reputation, feedback mechanisms

JEL Classification: H57, D44, L14, L86

Suggested Citation: Suggested Citation

Dellarocas, Chrysanthos N. and Dini, Federico and Spagnolo, Giancarlo, Designing Reputation (Feedback) Mechanisms. HANDBOOK OF PROCUREMENT, Nicola Dimitri, Gustavo Piga, Giancarlo Spagnolo, eds., Cambridge University Press, 2006, Available at SSRN: https://ssrn.com/abstract=896729