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Designing Reputation (Feedback) Mechanisms

HANDBOOK OF PROCUREMENT, Nicola Dimitri, Gustavo Piga, Giancarlo Spagnolo, eds., Cambridge University Press, 2006

39 Pages Posted: 20 Apr 2006  

Chrysanthos Dellarocas

Boston University, Questrom School of Business - Department of Information Systems

Federico Dini

Italian Public Procurement Agency (Consip S.p.A.)

Giancarlo Spagnolo

Stockholm School of Economics (SITE); Centre for Economic Policy Research (CEPR); University of Rome 'Tor Vergata'; EIEF

Abstract

Online "feedback mechanisms" - also known as "reputation systems" - have been implemented in the most important private e-markets, such as eBay, Yahoo!, Amazon to foster trust and cooperation among trading partners. In this paper we discuss the main issues relevant for the optimal design of such mechanisms, providing practical indications for public and private e-platforms.

Keywords: Procurement, reputation, feedback mechanisms

JEL Classification: H57, D44, L14, L86

Suggested Citation

Dellarocas, Chrysanthos and Dini, Federico and Spagnolo, Giancarlo, Designing Reputation (Feedback) Mechanisms. HANDBOOK OF PROCUREMENT, Nicola Dimitri, Gustavo Piga, Giancarlo Spagnolo, eds., Cambridge University Press, 2006. Available at SSRN: https://ssrn.com/abstract=896729

Chrysanthos N. Dellarocas

Boston University, Questrom School of Business - Department of Information Systems ( email )

595 Commonwealth Avenue
Boston, MA 02215
United States

Federico Dini

Italian Public Procurement Agency (Consip S.p.A.) ( email )

00198 Roma
Italy

Giancarlo Spagnolo (Contact Author)

Stockholm School of Economics (SITE) ( email )

P.O. Box 6501
Stockholm
Sweden

HOME PAGE: http://https://sites.google.com/site/giancarlospagnoloshomepage/

Centre for Economic Policy Research (CEPR)

77 Bastwick Street
London, EC1V 3PZ
United Kingdom

University of Rome 'Tor Vergata' ( email )

Faculty of Economics - DEI
Via Columbia 2
Rome, RM 00133
Italy

EIEF ( email )

Via Due Macelli, 73
Rome, 00187
Italy

HOME PAGE: http://WWW.EIEF.IT

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