Online Dispute Resolution: The State of the Art and the Issues

E-Com Research Project of the University of Geneva, December 2001

114 Pages Posted: 2 May 2006

See all articles by Thomas Schultz

Thomas Schultz

King's College London; University of Geneva

a bc

affiliation not provided to SSRN

Dirk Langer

University of Geneva - Faculty of Law

Vincent Bonnet

University of Geneva

Abstract

This report seeks to assess both legally and technologically the first experiments in online dispute resolution and to formulate, on this basis, recommendations for the improvement of dispute settlement mechanisms using information technology. It involves, first, a review of the existing practice, second an identification of the problem areas, and third, the formulation of possible solutions to the problems so identified.

Keywords: Online dispute resolution, online arbitration, online mediation, online negotiation, cybercourts

JEL Classification: K2, K20, K4, K40

Suggested Citation

Schultz, Thomas and bc, a and Langer, Dirk and Bonnet, Vincent, Online Dispute Resolution: The State of the Art and the Issues. Available at SSRN: https://ssrn.com/abstract=899079

Thomas Schultz (Contact Author)

King's College London ( email )

Somerset House East Wing
Strand
London, WC2R 2LS
United Kingdom

University of Geneva ( email )

102 Bd Carl-Vogt
Genève, CH - 1205
Switzerland

A Bc

affiliation not provided to SSRN

Dirk Langer

University of Geneva - Faculty of Law ( email )

102 Bd Carl-Vogt
CH - 1205 Genève
Switzerland

Vincent Bonnet

University of Geneva ( email )

40, Boulevard du Pont-d'Arve
Genève, CH - 1205
Switzerland

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