Online Dispute Resolution: The State of the Art and the Issues
E-Com Research Project of the University of Geneva, December 2001
114 Pages Posted: 2 May 2006
This report seeks to assess both legally and technologically the first experiments in online dispute resolution and to formulate, on this basis, recommendations for the improvement of dispute settlement mechanisms using information technology. It involves, first, a review of the existing practice, second an identification of the problem areas, and third, the formulation of possible solutions to the problems so identified.
Keywords: Online dispute resolution, online arbitration, online mediation, online negotiation, cybercourts
JEL Classification: K2, K20, K4, K40
Suggested Citation: Suggested Citation