Online Dispute Resolution Systems as Web Services

ICFAI Journal of Alternative Dispute Resolution, Vol. 3, July 2004

15 Pages Posted: 2 May 2006

See all articles by Vincent Bonnet

Vincent Bonnet

University of Geneva

Karima Boudaoud

University of Geneva

MIchael Gagnebin

University of Geneva

Jürgen Harms

University of Geneva

Thomas Schultz

King's College London; University of Geneva

Abstract

ODR systems can be considered to be a very specific kind of Web services, requiring the support of new types of communication adapted to dispute resolution processes (negotiation, mediation, and arbitration) and corresponding to security mechanisms such as integrity and confidentiality of data. The goal of this paper is to analyse the main characteristics that a coherent ODR system must fulfil, mapping the legal requirements to a structure of technical concepts. The authors also provide a technical modelisation of an ODR service by identifying the different actors and communication types used by these actors.

The paper is organized as follows. We first give an overview of ODR systems. Then, we discuss some technical and particularly security requirements for ODR. Thereafter, we describe the modelisation of an ODR service based on a simple dispute resolution scenario.

Keywords: Online disupte resolution, online arbitration, online mediation, online negotiation, technology, computer science, modelization

JEL Classification: K4, K40

Suggested Citation

Bonnet, Vincent and Boudaoud, Karima and Gagnebin, MIchael and Harms, Jürgen and Schultz, Thomas, Online Dispute Resolution Systems as Web Services. Available at SSRN: https://ssrn.com/abstract=899107

Vincent Bonnet

University of Geneva ( email )

40, Boulevard du Pont-d'Arve
Genève, CH - 1205
Switzerland

Karima Boudaoud

University of Geneva ( email )

40, Boulevard du Pont-d'Arve
Genève, CH - 1205
Switzerland

MIchael Gagnebin

University of Geneva ( email )

40, Boulevard du Pont-d'Arve
Genève, CH - 1205
Switzerland

Jürgen Harms

University of Geneva ( email )

40, Boulevard du Pont-d'Arve
Genève, CH - 1205
Switzerland

Thomas Schultz (Contact Author)

King's College London ( email )

Somerset House East Wing
Strand
London, WC2R 2LS
United Kingdom

University of Geneva ( email )

102 Bd Carl-Vogt
Genève, CH - 1205
Switzerland

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