Electronic Communication Issues Related to Online Dispute Resolution Systems

The Eleventh International World Wide Web Conference, 2002

15 Pages Posted: 2 May 2006

See all articles by Thomas Schultz

Thomas Schultz

King's College London

Vincent Bonnet

University of Geneva

Karima Boudaoud

University of Geneva

a bc

affiliation not provided to SSRN

Jürgen Harms

University of Geneva

Dirk Langer

University of Geneva - Faculty of Law

Abstract

The rapid growth of electronic commerce increases the potential for conflicts over contracts which have been entered into online (e.g. about price, late delivery, defects, specifications ...). Thus, the use of online dispute resolution (ODR) mechanisms to resolve such e-commerce conflicts is crucial for building consumer confidence and permitting access to justice in an online business environment. However, the use of the Internet and the World Wide Web in dispute resolution has an impact on the types of communication implied in the relevant processes (negotiation, mediation and arbitration), and involves new security issues such as the integrity and confidentiality of sensible data and communication mechanisms used to transmit and store this data. This paper deals with electronic communication issues with respect to the ODR processes.

Keywords: Online dispute resolution, online arbitration, online mediation, online negotiation, cybercourts, videoconferencing

JEL Classification: K4, K40

Suggested Citation

Schultz, Thomas and Bonnet, Vincent and Boudaoud, Karima and bc, a and Harms, Jürgen and Langer, Dirk, Electronic Communication Issues Related to Online Dispute Resolution Systems. The Eleventh International World Wide Web Conference, 2002, Available at SSRN: https://ssrn.com/abstract=899108

Thomas Schultz (Contact Author)

King's College London ( email )

Somerset House East Wing
Strand
London, WC2R 2LS
United Kingdom

Vincent Bonnet

University of Geneva ( email )

40, Boulevard du Pont-d'Arve
Genève, CH - 1205
Switzerland

Karima Boudaoud

University of Geneva ( email )

40, Boulevard du Pont-d'Arve
Genève, CH - 1205
Switzerland

A Bc

affiliation not provided to SSRN

Jürgen Harms

University of Geneva ( email )

40, Boulevard du Pont-d'Arve
Genève, CH - 1205
Switzerland

Dirk Langer

University of Geneva - Faculty of Law ( email )

102 Bd Carl-Vogt
CH - 1205 Genève
Switzerland

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