Wireless Communication's Role in Patient Response Time: A Study of Vocera Integration with a Nurse Call System

14 Pages Posted: 26 May 2006  

Jason N. Kuruzovich

Rensselaer Polytechnic Institute (RPI) - Lally School of Management & Technology

Corey M. Angst

University of Notre Dame

Samer Faraj

University of Maryland - Decision and Information Technologies Department

Ritu Agarwal

University of Maryland - Robert H. Smith School of Business

Date Written: January 2006

Abstract

The goal of this study was to investigate the use and impact of wireless Voice over Internet Protocol (VoIP) communication technology developed by Vocera Communications and used by clinicians and mobile workers in a healthcare setting. Of particular interest for this study was the impact of a newly installed component of the Vocera system, the Vocera Messaging Interface (VMI), which enables connectivity between external systems and the Vocera system via the Vocera Server. We focused on a specific VMI application used in the healthcare industry that directly integrates Vocera with Nurse Call Systems. In this Vocera Nurse Call Integration (NCI)application, bedside calls from patients using the hospital's Nurse Call System trigger messages that are sent directly to the primary care giver. Primary care givers can read or play messages and either speak a command or respond to the call to the patient's pillow speaker via the PBX/Nurse Call system.

Keywords: Wireless, VoIP, Workflow, BPR, Nurse Call System, Value

Suggested Citation

Kuruzovich, Jason N. and Angst, Corey M. and Faraj, Samer and Agarwal, Ritu, Wireless Communication's Role in Patient Response Time: A Study of Vocera Integration with a Nurse Call System (January 2006). Robert H. Smith School Research Paper No. RHS-06-012. Available at SSRN: https://ssrn.com/abstract=904615 or http://dx.doi.org/10.2139/ssrn.904615

Jason N. Kuruzovich (Contact Author)

Rensselaer Polytechnic Institute (RPI) - Lally School of Management & Technology ( email )

110 8th St
Troy, NY 12180
United States

Corey M. Angst

University of Notre Dame ( email )

361 Mendoza College of Business
Notre Dame, IN New South Wales 46556-5646
United States

Samer Faraj

University of Maryland - Decision and Information Technologies Department ( email )

Robert H. Smith School of Business
4313 Van Munching Hall
College Park, MD 20815
United States

Ritu Agarwal

University of Maryland - Robert H. Smith School of Business ( email )

College Park, MD 20742-1815
United States

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