What to Say When: Advertising Appeals in Evolving Markets
Journal of Marketing Research, Vol. 38, pp. 399-414, November 2001
16 Pages Posted: 31 May 2006
The authors study how ad cues attect consuMer behavior in new versus well-established markets. The authors use theoretical insights from consumer information processing to argue that the same ad cues can have different ettects on consumer behavior, depending on whether the market is new or old. The authors then test these hypotheses in the context of a toll-free referral service, using a highly disaggregate econometric model of advertising response. The results indicate that argument based appeals, expert sources, and negatively framed messages are particularly effective in new markets. Emotion-based appeals and posítively framed messages are more efFective in older markets than in new markets.
Keywords: Advertising messages, evolving markets, consumer behavior
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