Reducing the Wait in Waiting-Line Systems: Waiting Line Segmentation

18 Pages Posted: 20 Jun 2006 Last revised: 18 Apr 2018

See all articles by Hershey H. Friedman

Hershey H. Friedman

Brooklyn College of the City University of New York

Linda Weiser Friedman

Baruch College, CUNY - Zicklin School of Business; CUNY - The Graduate Center

Date Written: July 1, 1997

Abstract

The problem of long wait in queue in apparent wherever there is a waiting-line system, but the cost of waiting is not the same for all customers. The authors propose a new model of waiting, called Waiting Line Segmentation. Waiting lines are segmented into customers who are willing to pay a premium for faster service and those who are not. Analytic results show that this approach results in increased customer satisfaction for both segments, increased profits, and increased efficiency.

Keywords: waiting line

JEL Classification: C00

Suggested Citation

Friedman, Hershey H. and Friedman, Linda Weiser, Reducing the Wait in Waiting-Line Systems: Waiting Line Segmentation (July 1, 1997). Business Horizons, Vol. 40, pp. 54-58, July 1997, Available at SSRN: https://ssrn.com/abstract=909000

Hershey H. Friedman

Brooklyn College of the City University of New York ( email )

Linda Weiser Friedman (Contact Author)

Baruch College, CUNY - Zicklin School of Business ( email )

17 Lexington Avenue
New York, NY 10010
United States

HOME PAGE: http://cisnet.baruch.cuny.edu/friedman/

CUNY - The Graduate Center

365 Fifth Avenue
New York,, NY 10016
United States

Here is the Coronavirus
related research on SSRN

Paper statistics

Downloads
60
Abstract Views
1,369
rank
384,812
PlumX Metrics