Nyt Pub Com (a)

8 Pages Posted: 21 Oct 2008

See all articles by James G. Clawson

James G. Clawson

University of Virginia - Darden School of Business

Alexander Horniman

University of Virginia - Darden School of Business

Robert Landel

University of Virginia - Darden School of Business

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Abstract

In this case series (see also the B [UVA-OB-0592] and C [UVA-OB-0593] cases), Bob Bellhouse is promoted to general manager and asked to turn around the public-telephone business of New York Telephone. He is confronted with increasing competition, poor morale, significant financial losses, severe vandalism, and a traditional mind-set. A CD-ROM with clips describing several aspects of the department accompanies the series (UVA-OB-0591M).

Keywords: new technology, management of, organizational change

Suggested Citation

Clawson, James G. and Horniman, Alexander and Landel, Robert, Nyt Pub Com (a). UVA-OB-0591, Available at SSRN: https://ssrn.com/abstract=910425

James G. Clawson (Contact Author)

University of Virginia - Darden School of Business ( email )

P.O. Box 6550
Charlottesville, VA 22906-6550
United States

HOME PAGE: http://www.darden.virginia.edu/faculty/clawson.htm

Alexander Horniman

University of Virginia - Darden School of Business ( email )

P.O. Box 6550
Charlottesville, VA 22906-6550
United States

HOME PAGE: http://www.darden.virginia.edu/html/direc_detail.aspx?styleid=2&id=4329

Robert Landel

University of Virginia - Darden School of Business ( email )

P.O. Box 6550
Charlottesville, VA 22906-6550
United States

HOME PAGE: http://www.darden.virginia.edu/faculty/landel.htm

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