NYT Pub Com (B)

11 Pages Posted: 21 Oct 2008

See all articles by James G. Clawson

James G. Clawson

University of Virginia - Darden School of Business

Alexander Horniman

University of Virginia - Darden School of Business

Robert Landel

University of Virginia - Darden School of Business

Abstract

The B case in this series (see also the A [UVA-OB-0591] and C [UVA-OB-0593] cases) describes the changes that Bob Bellhouse, general manager of the public telephone business of New York Telephone, made in response to a series of difficult problems he faced: increasing competition, poor morale, significant financial losses, severe vandalism, and a traditional mind-set. Results are not shown so thatb students may discuss whether they think these changes will make a difference (i.e., work). A CD-ROM with clips describing several aspects of the department accompanies the series (UVA-OB-0591M).

Keywords: new technology, management of, organizational change

JEL Classification:

Suggested Citation

Clawson, James G. and Horniman, Alexander and Landel, Robert, NYT Pub Com (B). UVA-OB-0592, Available at SSRN: https://ssrn.com/abstract=910712

James G. Clawson (Contact Author)

University of Virginia - Darden School of Business ( email )

P.O. Box 6550
Charlottesville, VA 22906-6550
United States

HOME PAGE: http://www.darden.virginia.edu/faculty/clawson.htm

Alexander Horniman

University of Virginia - Darden School of Business ( email )

P.O. Box 6550
Charlottesville, VA 22906-6550
United States

HOME PAGE: http://www.darden.virginia.edu/html/direc_detail.aspx?styleid=2&id=4329

Robert Landel

University of Virginia - Darden School of Business ( email )

P.O. Box 6550
Charlottesville, VA 22906-6550
United States

HOME PAGE: http://www.darden.virginia.edu/faculty/landel.htm

Here is the Coronavirus
related research on SSRN

Paper statistics

Downloads
63
Abstract Views
587
rank
378,884
PlumX Metrics