Wachovia Bank and Trust Company, N.A. (B): Supplement
5 Pages Posted: 21 Oct 2008
This case provides an explanation of a Lotus worksheet built to implement exponential smoothing for the data in "Wachovia Bank and Trust Company, N.A. (B): Piedmont Operations Center Scheduling" (UVA-OM-0664).
Keywords: bank management, cost analysis, decision theory, forecasting, scheduling, service operations, management of
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