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Managing Service Innovation: The Need for Selectivity Rather than Best Practice

23 Pages Posted: 10 Jul 2006  

Joe Tidd

Imperial College London - Imperial College of Science, Technology and Medicine; University of Sussex - Science and Technology Policy Research Unit (SPRU)

Frank M. Hull

Arizona State University (ASU) - Management Department

Abstract

In this paper we contrast the notions of best practice and configurations contingent on environmental conditions. The analysis draws upon our study of 38 UK and 70 US service firms. Four system configurations are identified, and the results provide an opportunity for updating the typologies of services, and suggest that practices and performance are multi-dimensional.

Suggested Citation

Tidd, Joe and Hull, Frank M., Managing Service Innovation: The Need for Selectivity Rather than Best Practice. New Technology, Work and Employment, Vol. 21, No. 2, pp. 139-161, July 2006. Available at SSRN: https://ssrn.com/abstract=915012 or http://dx.doi.org/10.1111/j.1468-005X.2006.00169.x

Joe Tidd (Contact Author)

Imperial College London - Imperial College of Science, Technology and Medicine ( email )

53 Prince's Gate
London, SW7 PG
United Kingdom
+44 171 594 9115 (Phone)
+44 171 823 7685 (Fax)

University of Sussex - Science and Technology Policy Research Unit (SPRU) ( email )

Mantell Building
Falmer
Brighton BN1 9RH UK, Sussex
United Kingdom
01273 877160 (Phone)

HOME PAGE: http://www.sussex.ac.uk/spru/people/jtidd.html

Frank M. Hull

Arizona State University (ASU) - Management Department

Tempe, AZ 85287-4006
United States

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