Jm Family Enterprises Inc.: Selectively Outsourcing it for Increased Business Value

MIT Sloan Research Paper No. 4613-06

CISR Working Paper No. 358

16 Pages Posted: 27 Jul 2006

See all articles by Cynthia Beath

Cynthia Beath

University of Texas at Austin - Department of Information, Risk and Operations Management

Jeanne W. Ross

Massachusetts Institute of Technology (MIT) - Center for Information Systems Research (CISR)

Date Written: April 2006

Abstract

In 2001, JM Family Enterprises (JMFE), the 15th largest privately held company in the United States, began a transformation of its IT services. By 2004, the company was ranked seventh in InformationWeek magazine's listing of most innovative users of IT. JMFE's IT transformation involved rationalization of its technology architecture, adoption of best service practices, data center consolidation and selective outsourcing. This case study emphasizes the role of outsourcing in JMFE's IT transformation. Executives from both JMFE and IBM describe how they have managed the relationship to ensure mutual benefits.

Keywords: Outsourcing, IT architecture, relationship management, shared services

Suggested Citation

Beath, Cynthia and Ross, Jeanne W., Jm Family Enterprises Inc.: Selectively Outsourcing it for Increased Business Value (April 2006). MIT Sloan Research Paper No. 4613-06; CISR Working Paper No. 358. Available at SSRN: https://ssrn.com/abstract=920664 or http://dx.doi.org/10.2139/ssrn.920664

Cynthia Beath (Contact Author)

University of Texas at Austin - Department of Information, Risk and Operations Management ( email )

CBA 5.202
Austin, TX 78712
United States

Jeanne W. Ross

Massachusetts Institute of Technology (MIT) - Center for Information Systems Research (CISR) ( email )

Sloan School of Management
5 Cambridge Center, NE25-777
Cambridge, MA 02142
United States
617-253-9461 (Phone)
617-253-4424 (Fax)

HOME PAGE: http://cisr.mit.edu

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