Worker Voice, Managerial Response and Labour Productivity: An Empirical Investigation

18 Pages Posted: 13 Aug 2006

See all articles by Alex Bryson

Alex Bryson

UCL; National Institute of Economic and Social Research (NIESR)

Andy Charlwood

London School of Economics & Political Science (LSE) - Centre for Economic Performance (CEP); University of Leeds - Leeds University Business School (LUBS)

John Forth

National Institute of Economic and Social Research (NIESR)

Abstract

This article investigates the relationship between worker voice practices, employee perceptions of managerial responsiveness and labour productivity. It argues that managerial responsiveness is a critical but under-investigated variable in the study of the relationship between worker voice, human resource management and performance. Our results suggest that managerial responsiveness to worker voice does lead to superior labour productivity. However, this relationship is only found in non-union workplaces and there is little relationship between formal voice regime and productivity. One important implication of this finding is that more responsive management will result in improved productivity, so policy interventions should focus on how to motivate managers to become more responsive to their employees.

Suggested Citation

Bryson, Alex and Charlwood, Andrew and Forth, John, Worker Voice, Managerial Response and Labour Productivity: An Empirical Investigation. Industrial Relations Journal, Vol. 37, No. 5, pp. 438-455, September 2006. Available at SSRN: https://ssrn.com/abstract=923923 or http://dx.doi.org/10.1111/j.1468-2338.2006.00414.x

Alex Bryson

UCL ( email )

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National Institute of Economic and Social Research (NIESR) ( email )

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HOME PAGE: http://www.niesr.ac.uk/staff/staffdetail.php?StaffID=307

Andrew Charlwood (Contact Author)

London School of Economics & Political Science (LSE) - Centre for Economic Performance (CEP) ( email )

Houghton Street
London WC2A 2AE
United Kingdom
020 7955 7792 (Phone)

University of Leeds - Leeds University Business School (LUBS) ( email )

Maurice Keyworth Building
Leeds LS2 9JT
United Kingdom

John Forth

National Institute of Economic and Social Research (NIESR) ( email )

2 Dean Trench Street
Smith Square
London SW1P 3HE
United Kingdom

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