Conflict Style and Coping with Role Conflict: An Extension of the Uncertainty Model of Work Stress

Abstract

This study investigates the impact of conflict style as a coping strategy in response to role conflict, Recent research has begun to examine workplace uncertainty as a mediator in the role stress process. Using this overall framework, we developed and tested hypotheses regarding the effect of conflict style activeness on the link between role conflict and uncertainty. Results supported the mediating role of uncertainty in the role stress process, thus replicating previous research. Additionally, the results showed exhibiting a more active approach to conflict management decreased the negative impact of role conflict an uncertainty. These findings suggest that individuals may be able to reduce the negative individual impact of role conflict in their environment by adopting positive behavioral styles while avoiding negative ones.

Keywords: stress, role, conflict, uncertainty, personality