Erps as Technologies-in-Practice: Social Construction, Materiality and the Role of Organisational Factors

13 Pages Posted: 25 Oct 2006

See all articles by Kristine Dery

Kristine Dery

Massachusetts Institute of Technology (MIT) - Sloan School of Management

Richard Hall

University of Sydney

Nick Wailes

University of Sydney

Abstract

Enterprise Resource Planning systems (ERPs) often fail to deliver the organisational benefits anticipated. This paper uses Orlikowski's 'technology-in-practice' framework to analyse the impact of an ERP on branch managers in a large bank. While this framework provides important insights into the impact of ERPs, the case also highlights the significance of organisational factors in shaping how users enact technology at work.

Suggested Citation

Dery, Kristine F and Hall, Richard and Wailes, Nick, Erps as Technologies-in-Practice: Social Construction, Materiality and the Role of Organisational Factors. New Technology, Work and Employment, Vol. 21, No. 3, pp. 229-241, November 2006, Available at SSRN: https://ssrn.com/abstract=939882 or http://dx.doi.org/10.1111/j.1468-005X.2006.00177.x

Kristine F Dery (Contact Author)

Massachusetts Institute of Technology (MIT) - Sloan School of Management ( email )

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Richard Hall

University of Sydney ( email )

University of Sydney
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Australia

Nick Wailes

University of Sydney ( email )

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Sydney NSW 2006
Australia
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