From E-Bay to Eternity: Advances in Online Dispute Resolution

Abstract

Innovations in the use and application of technology are increasingly making Alternative Dispute Resolution (ADR) services and trainings available to ever wider audiences. For some disputants, online dispute resolution (ODR) makes sense due to the challenges posed by geographic distances, time and scheduling concerns, or the other obstacles posed by face-to-face meetings. Some ADR practitioners and programs are integrating ODR into their traditional practices by moving some part of the dispute resolution process online. This paper will give a broad overview of the ways in which technology is changing ADR practices and making ADR services available to previously underserved disputants.

This paper was presented at the 8th Annual Conference of the American Bar Association's Section on Dispute Resolution, 5-8 April 2006, Atlanta, USA.

Keywords: online dispute resolution, ODR, alternative dispute resolution, dispute, technology

JEL Classification: K00