Download this Paper Open PDF in Browser

Consumers' Attitudes on Services of General Interest in the EU: Accessibility, Price and Quality 2000-2004

28 Pages Posted: 30 Jan 2007  

Carlo V. Fiorio

University of Milan - Dipartimento di Scienze Economiche, Aziendali e Statistiche

Massimo Florio

University of Milan - Department of Economics, Management and Quantitative Methods (DEMM)

Silvia Salini

University of Milan - Department of Business Policy and Economics (DEPA)

Pier Alda Ferrari

University of Milan - Department of Business Policy and Economics (DEPA)

Date Written: January 2007

Abstract

The research question addressed by this paper is a simple one: are European consumers happy with the services provided by the utilities after two decades of reforms? We focus on electricity, gas, water, telephone in the EU 15 Member States. The variables we analyse are consumers' satisfaction with accessibility, price and quality, as reported in three waves of Eurobarometer survey, 2000-2002-2004, comprising around 47,000 observations. We use ordered logit models to analyze the impact of privatization and regulatory reforms, as represented by an OECD dataset, controlling for individual and country characteristics. Our results do not support a clear association between consumers' satisfaction and a standard reform package of privatization, vertical disintegration, liberalization.

Keywords: Consumers' Satisfaction, Gas, Electricity, Telephone, Water, Eurobarometer

JEL Classification: L94, L95, L96, L50

Suggested Citation

Fiorio, Carlo V. and Florio, Massimo and Salini, Silvia and Ferrari, Pier Alda, Consumers' Attitudes on Services of General Interest in the EU: Accessibility, Price and Quality 2000-2004 (January 2007). FEEM Working Paper No. 2.2007. Available at SSRN: https://ssrn.com/abstract=958939 or http://dx.doi.org/10.2139/ssrn.958939

Carlo V. Fiorio (Contact Author)

University of Milan - Dipartimento di Scienze Economiche, Aziendali e Statistiche ( email )

via Conservatorio 7
Milano, 20122
Italy

Massimo Florio

University of Milan - Department of Economics, Management and Quantitative Methods (DEMM) ( email )

Via Conservatorio 7
I-20122 Milano, 20122
Italy
+39 02 50321510 (Phone)
+39 02 50321505 (Fax)

HOME PAGE: http://www.demm.unimi.it/ecm/home

Silvia Salini

University of Milan - Department of Business Policy and Economics (DEPA) ( email )

Milano, I-20122
Italy

Pier Alda Ferrari

University of Milan - Department of Business Policy and Economics (DEPA) ( email )

Milano, I-20122
Italy

Paper statistics

Downloads
131
Rank
183,789
Abstract Views
753