IS-Driven Organizational Responsiveness

37 Pages Posted: 7 May 2007 Last revised: 20 Oct 2007

See all articles by Benn Konsynski

Benn Konsynski

Emory University - Goizueta Business School

David A. Bray

Harvard University; University of Oxford; National Defense University

Dominic Thomas

Sawyer Business School

Date Written: April 2007


We develop and subsequently test a model detailing how knowledge technologies, embodied in intra-organizational information systems (IS), provide opportunities that influence individual-level human motivations to engage in knowledge exchange processes, thereby influencing organizational responsiveness. Our model both explains and predicts the different contributions of IS-driven antecedents influencing organizational responsiveness, to include knowledge technologies, employee motivations, and processes to exchange knowledge. We specifically examine a large government agency charged with responding to national security threats, public health outbreaks, and environmental disasters. For knowledge-intensive enterprises confronting such challenges, organizational responsiveness represents their ability to respond to emergent opportunities or concerns. Our results shed light on both the importance of and macro-level manner in which such organizations can to pair decision support for extreme events with strategic information systems encouraging relevant knowledge exchanges and processes.

Keywords: intra-organizational information systems, decision support for extreme events, knowledge exchanges, exploration, exploitation, formal incentives, normative values, competence-based trust, social dilemmas, knowledge technologies

JEL Classification: D21, D23, D70, D83, O30

Suggested Citation

Konsynski, Benn and Bray, David A. and Thomas, Dominic, IS-Driven Organizational Responsiveness (April 2007). Available at SSRN: or

Benn Konsynski

Emory University - Goizueta Business School ( email )

1300 Clifton Road
Atlanta, GA 30322-2722
United States

David A. Bray (Contact Author)

Harvard University ( email )

1875 Cambridge Street
Cambridge, MA 02138
United States

University of Oxford

United Kingdom


National Defense University ( email )

Marshall Hall
300 5th Avenue
Washington, DC 20319-5066
United States

Dominic Thomas

Sawyer Business School ( email )

73 Tremont St
Boston, MA Massachusetts 02108
United States
617-573-8442 (Phone)


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