Intervening in Employee Disputes: How and When Will Managers from China, Japan and the USA Act Differently?

22 Pages Posted: 13 Jun 2007

See all articles by Jeanne M. Brett

Jeanne M. Brett

Northwestern University - Kellogg School of Management

Catherine H. Tinsley

Georgetown University - Department of Management

Debra L. Shapiro

University of Maryland - Robert H. Smith School of Business

Tetsushi Okumura

Tokyo University of Science, School of Management

Abstract

We investigated how third party managers from China, Japan and the USA intervened in employees' disputes. Consistent with predictions, we found (using non-linear HLM analysis) that managers who were superiors to the disputants behaved autocratically and/or decided on conservative (e.g., contract adhering) outcomes' but managers who were peers (especially in China and the USA), generally involved disputants in decision-making and obtained integrative outcomes that went beyond initial contract related mandates. Our results extend prior research and theorizing using the dispositional and constructivist perspectives on culture by introducing norm complexity as an explanation for variations in third party conflict intervention behavior within one culture.

Suggested Citation

Brett, Jeanne M. and Tinsley, Catherine H. and Shapiro, Debra L. and Okumura, Tetsushi, Intervening in Employee Disputes: How and When Will Managers from China, Japan and the USA Act Differently?. Management and Organization Review, Vol. 3, Issue 2, pp. 183-204, July 2007. Available at SSRN: https://ssrn.com/abstract=992025 or http://dx.doi.org/10.1111/j.1740-8784.2007.00070.x

Jeanne M. Brett (Contact Author)

Northwestern University - Kellogg School of Management ( email )

2001 Sheridan Road
Evanston, IL 60208
United States
847-491-8075 (Phone)
847-491-8896 (Fax)

Catherine H. Tinsley

Georgetown University - Department of Management ( email )

Rafik B Hariri Building
McDonough School of Business
Washington, DC 20057
United States
202-687-2524 (Phone)

HOME PAGE: http://explore.georgetown.edu/people/tinsleyc/

Debra L. Shapiro

University of Maryland - Robert H. Smith School of Business ( email )

College Park, MD 20742-1815
United States
(301) 405.9781 (Phone)

HOME PAGE: http://www.rhsmith.umd.edu/management/faculty/shapiro.html

Tetsushi Okumura

Tokyo University of Science, School of Management ( email )

2-11-2
Fujimi. Chiyodaku
Tokyo
Japan

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