The Potential of Online Dispute Resolution as a Consumer Redress Mechanism

24 Pages Posted: 13 Jul 2007

See all articles by Pablo Cortes

Pablo Cortes

University of Leicester - School of Law

Date Written: July 6, 2007


This paper focuses on the practical and technical difficulties for the development of consumer ODR. Part I starts by introducing ODR. Part II continues by defining ODR and related concepts, such as ADR and online ADR. Part III examines ODR main advantages and difficulties for resolving consumer disputes. Part IV considers the major dispute resolution methods to deal with consumer disputes, such as automated negotiation, assisted negotiation, mediation, arbitration and small claims court procedures. Part V analyzes the role of technology in ODR processes by looking at the strengths and weaknesses of the different ICT techniques, the security issues, and the potential of the fourth party in assisting individuals to resolve their disputes.

Keywords: ODR, ADR, online dispute resolution, alternative dispute resolution, small claims, consumer protection, online arbitration, online mediation

JEL Classification: K40, K41, K42, K49

Suggested Citation

Cortes, Pablo, The Potential of Online Dispute Resolution as a Consumer Redress Mechanism (July 6, 2007). Available at SSRN: or

Pablo Cortes (Contact Author)

University of Leicester - School of Law ( email )

University Road
Leicester LE1 7RH, LE1 7RH
United Kingdom

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