Download This PaperEvaluation and Measurement of Patient Experience
Patient Experience Journal, 1 (1), 28-36, April 2014
10 Pages Posted: 14 Aug 2015
Date Written: 2014
Abstract
Despite the increasing presence of a variety of measures of patient health care experiences in research and policy, there remains a lack of consensus regarding measurement. The objectives of this paper were to: (1) explore and describe what is known about measures and measurement of patient experience and (2) describe evaluation approaches/methods used to assess patient experience.
Suggested Citation: Suggested Citation
LaVela, Sherri L and Gallan, Andrew, Evaluation and Measurement of Patient Experience (2014). Patient Experience Journal, 1 (1), 28-36, April 2014, Available at SSRN: https://ssrn.com/abstract=2643249
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