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Andrew Gallan

DePaul University - Department of Marketing

1 E. Jackson Blvd.

Chicago, IL 60604

United States

  • DePaul University - Department of Marketing

SCHOLARLY PAPERS

10

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Rank 21,492

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Top 21,492

in Total Papers Downloads

5,794

TOTAL CITATIONS
Rank 42,005

SSRN RANKINGS

Top 42,005

in Total Papers Citations

5

Scholarly Papers (10)

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1.

Evaluation and Measurement of Patient Experience

Patient Experience Journal, 1 (1), 28-36, April 2014
Number of pages: 10 Posted: 14 Aug 2015
Sherri L LaVela and Andrew Gallan
Department of Veterans Affairs (VA) and DePaul University - Department of Marketing
Downloads 3,275 (9,170)

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2.

Conceptualisation and Aspirations of Transformative Service Research

Journal of Research for Consumers, 2011, Pace University Marketing Research Paper No. 2016/03
Number of pages: 6 Posted: 25 Jan 2016 Last Revised: 27 Aug 2019
Mark Rosenbaum, Canan Corus, Amy Ostrom, Laurel Anderson, Raymond Fisk, Andrew Gallan, Mario Giraldo, Martin Mende, Mark Mulder, Steven Rayburn, Kunio Shirahada and Jerome Williams
Northern Illinois University, Pace University, Arizona State University (ASU), Arizona State University West, Texas State University, San Marcos, DePaul University - Department of Marketing, Universidad del Norte, Florida State University, Pacific Lutheran University, Texas State University, San Marcos, Japan Advanced Institute of Science and Technology and Rutgers, The State University of New Jersey - Rutgers Business School at Newark & New Brunswick
Downloads 1,517 (31,433)
Citation 2

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3.

Factors that Influence Physicians’ Prescribing of Pharmaceuticals: A Literature Review

Journal of Pharmaceutical Marketing & Management, Vol. 16(4) 2004
Number of pages: 44 Posted: 15 Nov 2013 Last Revised: 13 Aug 2015
Andrew Gallan
DePaul University - Department of Marketing
Downloads 358 (208,329)

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Physician prescribing, direct-to-consumer (DTC) advertising

4.

Service-Logic Innovations: How to Innovate Customers, Not Products

California Management Review, 50 (3), 49-65, 2008
Number of pages: 17 Posted: 14 Aug 2015
Stefan Michel, Stephen W. Brown and Andrew Gallan
Thunderbird, School of Global Management - Global Business, Arizona State University (ASU) - Marketing Department and DePaul University - Department of Marketing
Downloads 208 (366,366)

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5.

Customer Positivity and Participation in Services: An Empirical Test in a Health Care Context

Journal of the Academy of Marketing Science, 41 (3), 338-56, 2013
Number of pages: 19 Posted: 14 Aug 2015
Andrew Gallan, Cheryl Jarvis, Stephen W. Brown and Mary Jo Bitner
DePaul University - Department of Marketing, Southern Illinois University - College of Business, Arizona State University (ASU) - Marketing Department and Arizona State University (ASU) - Marketing Department
Downloads 145 (511,933)

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6.

An Expanded and Strategic View of Discontinuous Innovations: Deploying a Service-Dominant Logic

Journal of the Academy of Marketing Science, 36 (1), 54-66, 2008
Number of pages: 13 Posted: 14 Aug 2015
Stefan Michel, Stephen W. Brown and Andrew Gallan
Thunderbird, School of Global Management - Global Business, Arizona State University (ASU) - Marketing Department and DePaul University - Department of Marketing
Downloads 101 (689,572)
Citation 3

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Service-dominant logic, Discontinuous innovation, Growth strategy, Marketing, Customer

7.

Examining Career Development Programs for the Sales Force

Journal of Business & Industrial Marketing, 21 (5), 291-99, 2006
Number of pages: 9 Posted: 25 Jan 2016
Donald Jackson, Thomas Hollmann and Andrew Gallan
Arizona State University (ASU) - W.P. Carey School of Business, North Carolina State University and DePaul University - Department of Marketing
Downloads 98 (699,467)

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Career development, Sales force, Sales management

8.

Patient Experience Measurement Ignores Mental Health: Suggestions for Healthcare Organizations

Issues in Mental Health Nursing, 36:311–314, 2015 Copyright © 2015 Informa Healthcare USA, Inc. ISSN: 0161-2840 print / 1096-4673 online DOI: 10.3109/01612840.2014.991050
Number of pages: 4 Posted: 20 Jan 2016
Andrew Gallan and Mona Shattell
DePaul University - Department of Marketing and Rush University
Downloads 92 (730,864)

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Patient Experience, Mental Health, Nursing, Health Care

9.

A Comparison and Expansion of the Bases Used for Evaluating Salespeople's Performance

Journal of Marketing Theory and Practice, 18 (4), 393-404, 2010
Posted: 25 Jan 2016
Donald Jackson, John Schlacter, Claudia Bridges and Andrew Gallan
Arizona State University (ASU) - W.P. Carey School of Business, Arizona State University (ASU), California State University, Sacramento and DePaul University - Department of Marketing

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Sales, Sales Management, Evaluation Bases

10.

Transformative Service Research: An Agenda for the Future

Journal of Business Research, Vol. 66, No. 8, 2013, Pace University Marketing Research Paper No. 2016/02
Posted: 25 Jan 2016 Last Revised: 27 Aug 2019
Laurel Anderson, Amy Ostrom, Canan Corus, Raymond Fisk, Andrew Gallan, Mario Giraldo, Martin Mende, Mark Mulder, Steven Rayburn, Mark Rosenbaum, Kunio Shirahada and Jerome Williams
Arizona State University West, Arizona State University (ASU), Pace University, Texas State University, San Marcos, DePaul University - Department of Marketing, Universidad del Norte, Florida State University, Pacific Lutheran University, Texas State University, San Marcos, Northern Illinois University, Japan Advanced Institute of Science and Technology and Rutgers, The State University of New Jersey - Rutgers Business School at Newark & New Brunswick

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